General Manager
Company: 10 Fitness
Location: Little Rock
Posted on: April 19, 2024
Job Description:
The General Managers of 10 Fitness are expected to uphold and
deliver the 10 Fitness member experience via being honest and
committed individuals who are moldable, patient, and resilient.
They should be leaders who are enthusiastic about helping others
and have a strong desire to make a difference. All team members
will contribute to running a clean, friendly and well-maintained
club, execute the team member basics of being on time, and
complying with company policies. The team member will strive to
ensure a safe, fun, and interactive environment in a positive and
professional manner. Management:
- Communicate with Senior Management on all things related to
members and sales
- Communicate with Human Resources on all things related to
staffing changes
- Ensure the club has adequate staffing at all times, including
the hiring and firing of employees and recruiting of potential
employees
- Provide a consistent line of communication to all employees
through daily/weekly/monthly meetings that go over the following
but not limited to: policy and procedure changes, sales updates,
coaching & development, discipline, etc.
- Ensure that all signage and displays are correct at all
times
- Ensure that all employees are aware of and abide by company
policies and procedures at all times
- Ensure a safe and friendly work environment by documenting and
reporting all claims of harassment and discrimination, policy and
safety violations, injuries, and other incidents
- Approve all time off requests and timecard changes on the
payroll system
- Provide coaching to all staff to aid in their development of
becoming model 10 Fitness employees and help guide employees for
future growth within 10 Fitness. Coaching includes but is not
limited to: mock sales tours, cleaning audits, second mile service
audits, Datatrak and Paycom instruction, customer service coaching,
etc.
- Order all necessary supplies for the club from the different
vendors as needed
- Control expenses on club P&L by managing payroll/overtime
hours and not over-ordering supplies from vendors
- Manage inventory to avoid missing items by locking up retail
items and retaining and reviewing packing slips
- Manage Group Exercise instructors, classes, and class
attendance (at applicable locations); make sure it is up to 10
Fitness' standards
- Manage cash handling via recording cash and checks received in
a ledger, comparing to DataTrak report, and making accurate bank
deposits weekly
- Achieve monthly and yearly financial goals for the club as
determined by Corporate
- Lead and/or attend all staff meetings as required
- Provide Corporate with helpful information about how to improve
its business in the club/market Member Experience:
- Ensure that every member/guest is greeted by name and with a
smile
- Ensure that all members/guests are on the right track and have
what they need to accomplish their fitness goals
- Ensure all check-in and safety precautions are followed
- Receive and obtain information from all incoming inquiries,
then direct to the appropriate recipients
- Handle member service issues, which may include: lost and found
items, member change forms, questions about personal training, and
any questions about billing and payments.
- Go the extra mile with customer service for the member/guest
via Second Mile Service
- Write and mail thank you cards to all new members daily
- Continue learning how to better yourself and your team by
completing any reading material or job training exercises/programs
assigned to you by upper management
- Set Tanning beds and Massage Chairs
- Promote and sell memberships, merchandise, and supplements
- Promote Personal Training, Kids Club, and Group Exercise
- Ensure that all employees are aware of appropriate workplace
conduct and are held accountable for their actions and
behavior
- Ensure equipment and/or facilities are working properly; submit
a maintenance ticket for any questionable items and ensure they are
fixed in a timely manner
- Immediately handle all incidents or member concerns and record
them in an incident report Club Cleanliness and Safety:
- Maintain a neat, well-organized work area; this includes
ensuring that each employee has cleaned and organized their
assigned zone
- Perform routine safety checks during assigned shift; follow up
with maintenance or upper management if there are any concerns
Commitment to Excellence:
- Champion company values with pride
- Champion the health and safety of all staff, members, and
guests
- Commit to providing the highest quality of products and
services
- Communicate with excellence at all times
- Foster a positive work environment
- Develop those you work with to be the best
- Ensure accountability at all levels
- Make sound decisions at all times Qualifications / Experience:
- Must have 1-2 years' experience in sales/customer service
- Must have 1-2 years' experience in leadership/management
- Basic computer skills Certifications / Educational Level:
- High School Diploma or GED required
- Bachelor's Degree in Business Administration or Exercise
Science is preferred Physical Requirements:
- This job duty often requires the employee to regularly stand
for up to 8 hours, walk, kneel, reach with hands and arms, and
effectively communicate.
- Employee must occasionally lift and/or move up to 50 pounds.
Work Environment:
- Employee may be regularly exposed to moving mechanical parts
while performing duties of this job
- Employee may be exposed to higher volume levels of noise while
in this environment This job description intends to describe the
general nature and level of work being performed by the people
assigned to this job. It is not intended to include all duties and
responsibilities. The order in which duties and responsibilities
are listed is not significant.M-Th 9am-6pm, F 9am-3pmCompensation
details: 54000-62000 Yearly
SalaryPIf3d951057f5f-31181-34216634
Keywords: 10 Fitness, North Little Rock , General Manager, Executive , Little Rock, Arkansas
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