Customer Service Coordinator
Company: Ryder System
Location: North Little Rock
Posted on: April 30, 2021
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Job Description:
Current Employees: If you are a current employee at Ryder (not a Contractor or
temporary employee through a staffing agency), please click here
(http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to
Workday to apply using the internal application process. To learn
how to apply for a position using the Career worklet, please review
this quick reference guide
(https://rydersystems.service-now.com/sys\attachment.do?sys\id=a39f83621bd99050632a4223cd4bcb91)
. Job Seekers can review the Job Applicant Privacy Policy by
clicking HERE.
(https://ryder.com/job-applicant-privacy-policy) You are the driving force behind our company. Start your career with Ryder today! For 85 years, Ryder has provided customers around the world with
integrated transportation, logistics, and supply chain management
solutions that enhance the way they do business. Building and
maintaining a fleet takes time, resources, and expertise few
companies can spare. At Ryder, we offer outstanding incentives: We are a fortune 500 company with 800+ locations and 36,000
employees across the US! Employee satisfaction is part of our
culture. Apply today and see why a job with Ryder is what you’ve been
looking for. SUMMARY The Customer Service Coordinator will support the shop
management process through timely customer communications and
scheduling, inventory ordering and stocking, repair follow-up and
maintenance file management ESSENTIAL FUNCTIONS CUSTOMER SERVICE: Improve the quality and consistency of customer communications
and meet customer's expectations Perform customer relationship activities to include customer
interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM
scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications
and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling
and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative
maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements,
available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to
effectively manage shop operations PARTS MANAGEMENT: Contribute to cost containment through effective inventory
planning and warranty Execute parts inventory management processes to include
conducting physical inventory, parts ordering, receiving, stocking,
managing purchase orders and parts invoice and coordinating parts
pick-up and delivery Make recommendations on min-max levels to the inventory planning
team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle
maintenance files Process all Account Payable Create repair orders for technicians ADDITIONAL RESPONSIBILITIES Contribute to cost containment through effective inventory
planning and warranty Enhance branch productivity through effective work scheduling
and planning Performs other duties as assigned. EDUCATION H.S. diploma/GED EXPERIENCE Five (5) years or more experience Customer Service with issues
resolution experience SKILLS Detail oriented with excellent follow-up practices Strong verbal and written communication skillsApply effective
phone skills Capable of multi-tasking, highly organized, with excellent time
management skills. Flexibility to operate and self-driven to excel in a fast-paced
environment. Ability to create and maintain professional relationships within
all levels of the organization (peers, work groups, customers,
supervisors). Ability to work independently and as a member of a team. KNOWLEDGE Strong computer skills including spreadsheets and word
processing software; advanced level. LICENSES TRAVEL \#INDexempt \#FB \#LI-post Job Category Operations and Support Ryder is proud to be an Equal Opportunity Employer and Drug Free
workplace. All qualified applicants will receive consideration for
employment without regard to race, religion, color, national
origin, sex, sexual orientation, gender identity, age, status as a
protected veteran, among other things, or status as a qualified
individual with disability. Job Seekers can review the Job Applicant Privacy Policy by
clicking HERE.
(https://ryder.com/job-applicant-privacy-policy) Ryder operates behind the scenes, managing critical fleet,
transportation and supply chain functions for over 50,000
customers, many of which make the products that consumers use every
day. When you choose Ryder, you get access to industry-leading
technology, one of North America’s largest fleet of trucks, an
expansive infrastructure of maintenance facilities and warehouses,
and some of the most talented people in the industry. \#wd
Keywords: Ryder System, North Little Rock , Customer Service Coordinator, Other , North Little Rock, Arkansas
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