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Customer Service Coordinator

Company: Ryder System
Location: North Little Rock
Posted on: May 3, 2021

Job Description:

Current Employees: If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide ( id=a39f83621bd99050632a4223cd4bcb91) . Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (You are the driving force behind our company. Start your career with Ryder today! For 85 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we offer outstanding incentives: Generous Paid Time Off! Excellent Benefits! Free job training and development! Career advancement strategies that will help you secure your future! We are a fortune 500 company with 800+ locations and 36,000 employees across the US! Employee satisfaction is part of our culture. Apply today and see why a job with Ryder is what you've been looking for. SUMMARY The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management ESSENTIAL FUNCTIONS CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates Improve the quality and consistency of customer communications and ensure customer's expectations are met Drive improvement of Customer Satisfaction (CSI) scores WORK FLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning Create repair order tasks and update work planning sheet Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements Coordinate outside repair with vendors and customers Provide a resource that allows the management team time to effectively manage shop operations PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery Make recommendations on min-max levels to the inventory planning team Manage parts obsolescence Ship warranty and return parts Organize and ensure cleanliness in the parts room ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files Process all Account Payable Create repair orders for technicians ADDITIONAL RESPONSIBILITIES Contribute to cost containment through effective inventory planning and warranty Enhance branch productivity through effective work scheduling and planning Performs other duties as assigned. EDUCATION H.S. diploma/GED EXPERIENCE Five (5) years or more experience Customer Service with issues resolution experience SKILLS Detail oriented with excellent follow-up practices Strong verbal and written communication skillsApply effective phone skills Capable of multi-tasking, highly organized, with excellent time management skills. Flexibility to operate and self-driven to excel in a fast-paced environment. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Ability to work independently and as a member of a team. KNOWLEDGE Strong computer skills including spreadsheets and word processing software; advanced level. LICENSES TRAVEL /#INDexempt /#FB /#LI-post Job Category Operations and Support Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry. /#wd

Keywords: Ryder System, North Little Rock , Customer Service Coordinator, Other , North Little Rock, Arkansas

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