These TEMPORARY positions, NOT TO EXCEED 1 YEAR, will support
the Federal Government's response efforts for COVID-19. It has been
designated as Mission Critical and selected candidates must be able
to start immediately.
This is an Open Continuous Announcement to fill multiple
vacancies in any Service within the CAVHS. A qualification review
will be conducted every 2 weeks and qualified candidates will be
referred to the services that have requested recruitment.
Learn more about this agency
These Advanced Medical Support Assistant (AMSA) positions
support the Central Arkansas Veterans Healthcare System by
providing specialized and expert administrative patient support
while working collaboratively in an interdisciplinary coordinated
care delivery model. Work involves specialized administrative
judgment and the flexible use of a wide range of clinical flow
processes relating to access to care across multiple clinics,
specialties, and/or care in the community resources.
Advanced MSAs perform receptionist, customer service, and
administrative duties while independently setting priorities and
organizing work to meet deadlines, ensuring compliance with
established processes, policies, and regulations. They collaborate
and communicate with a wide range of medical clinicians across
multiple disciplines (e.g. medical doctors, nurse practitioners,
physician assistants, psychologists, psychiatrists, social workers,
clinical pharmacists, and nursing staff) to accomplish team goal
setting to ensure medical care to patients is met.
Additional duties include but are not limited to:
- Schedules, re-schedules, and cancels patient appointments and
may coordinate outpatient services;
- Coordinates with the patient care team to review clinic
appointment availability to ensure that clinic schedules are
closely monitored to effectively support the needs of the clinics,
and makes adjustments as necessary;
- Processes incoming patient secure messaging and coordinates
with care team as appropriate;
- Participates in team huddles and team meetings to manage, plan,
problem solve and follow-up with patient care;
- Identifies incomplete encounters and communicates findings to
- Enters appropriate information into the electronic record;
- Monitors pre-appointment information and/or requirements to
assure readiness for patient visit/procedure;
- Manages patient systems to verify and validate accuracy and
- Evaluates patient information and clinic schedule lists to
determine whether the patient requires an immediate
- May run various reports (ie appointment schedules, consult,
cancellation, or follow-up reports).
Work Schedule: Monday-Friday, 7:30am-4:00pm or 8:00am-4:30pm
Financial Disclosure Report: Not required
0679 Medical Support Assistance
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to a background/security investigation
- Must be proficient in written and spoken English
- Selected applicants will be required to complete an online
May qualify based on being covered by the Grandfathering
Provision as described in the VA Qualification Standard for this
occupation (only applicable to current VHA employees who are in
this occupation and meet the criteria).
Grade Determinations. In addition to the basic requirements for
employment, the following criteria must be met.
Medical Support Assistant (Advanced), GS-6
(a) Experience. One year of experience equivalent to the GS-5
grade level scheduling medical appointments in a clinical setting
and modifying electronic health records with an advanced knowledge
of medical terminology and skill in customer service;
(b) Demonstrated Knowledge, Skills, and Abilities (KSAs). In
addition, you must demonstrate ALL of the following KSAs:
Ability to collaborate and communicate with a wide range of
medical clinicians across multiple disciplines (e.g. medical
doctors, nurse practitioners, physician assistants, psychologists,
psychiatrists, social workers, clinical pharmacists, and nursing
staff) to accomplish team goal setting to ensure medical care to
patients is met.
Ability to independently set priorities and organize work to
meet deadlines, ensuring compliance with established processes,
policies, and regulations.
Ability to communicate tactfully and effectively,
electronically, by phone, in person, and in writing, with internal
and external customers. This may include preparing reports in
various formats and presenting data to various organizational
levels, as well as resolving patient concerns.
Advanced knowledge of the technical health care process
(including, but not limited to, scheduling across interdisciplinary
coordinated care delivery and/or care in the community models and
patient health care portals) as it relates to access to care.
Advanced knowledge of policies and procedures associated with
interdisciplinary coordinated care delivery and/or care in the
community operational activities that affect patient flow, and
patient support care administrative functions to include, but not
limited to appointment cycles, outside patient referrals, follow-up
care, overbooking, provider availability, etc.
- Advanced knowledge of medical terminology due to the technical
nature of language utilized by clinicians.
(d) Assignment. The Advanced MSA provides specialized and expert
administrative patient support while working collaboratively in an
interdisciplinary coordinated care delivery model. Work involves
specialized administrative judgment and the flexible use of a wide
range of clinical flow processes relating to access to care across
multiple clinics, specialties, and/or care in the community
resources. Recommends changes to existing clinic procedures based
on current administrative guidelines. Expertise in utilizing
numerous advanced patient systems in support of multiple clinics
involved in an interdisciplinary coordinated care delivery model.
Coordinates with the patient care team to review clinic appointment
availability (utilization) to ensure that clinic schedules are
closely monitored to effectively support the needs of the clinics
and makes adjustments as necessary. MSAs at this level develop
and/or maintain effective and efficient communication with the
patient, interdisciplinary coordinated care delivery model teams,
VA medical centers, and other agencies (e.g., assist with
communications during the inpatient to outpatient discharge;
communicate with non-VA medical facilities; prepare correspondence
to notify patients of normal lab results; manage a system for
follow-up care such as consults, tests, etc.).
References: VA Handbook 5005/117 Part II, Appendix G45
The full performance level of this vacancy is GS-6.
Physical Requirements: The work is performed in a clinic setting
with daily contact with patients. The work is primarily sedentary
but does require a good amount of walking, standing and ambulation
of a flight of stairs.
IMPORTANT: A transcript must be submitted with your application
if you are basing all or part of your qualifications on
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency
with your transcript in order to receive credit for that education.
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