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Receptionist

Company: Maumelle Animal Clinic
Location: North Little Rock
Posted on: June 6, 2021

Job Description:

SummaryThe purpose of this position is to serve as receptionist at the Maumelle Animal Clinic, to perform record keeping duties, to perform clerical duties related to patient care, and to provide miscellaneous support to the and health care team. This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, payment transactions, and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.DutiesProvide friendly, quality customer care to the patients and clients of Maumelle Animal Clinic. Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. The routine calls include those seeking information about veterinary services.Follow established hospital policies and procedures in referring clients for immediate treatment of their pets when requests are accompanied by complaints of acute symptoms. Determine nature of injury/illness and attempt to reassure distressed pet owners. Determine whether immunizations and/or tests are current. Recommend update of necessary immunizations and/or tests to clients when applicable.Schedule appointments after obtaining all necessary data concerning the patient and owner. Prepare all required forms such as patient clinical records, health certificates, immunization certificates, lab reports and euthanasia certificates in advance, if possible. Ensure within the PMS, the records have the most current client information including address, phone numbers, email. Review charts of patients being discharged from the clinic for completeness of information, bill is accurate with charges, and make follow-up appointments or note changes in patient status, as necessary. Assure that all financial obligations are met by owners or that acceptable arrangements have been made based on hospital policies.Collect client fees, make change, process credit card transactions and assist in making count of cash drawer. Perform over-the-counter selling of specialty merchandise comprised of pet grooming aids and sundry veterinary items. Exercise a technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products, record sales transactions, make change and wrap or bag merchandise.Submit refill or medication requests for clients to the doctor for approval.Collect and charge for lab specimens from pet owners, match patient record to the sample, label, and submit samples to veterinary technician or assistant. Obtaining past medical records from clients, referral hospitals, and past veterinarians to merge with current clinic's medical records.Assist in the updating of client files; prepare and mail thank you cards and "welcome" cards. Follow-up with clients when clinic records indicate no recent visits; determine whether other veterinary facilities have been used or whether the client still owns the pet(s).CONTROLS OVER WORKWorks under the direct supervision of the lead receptionist/office manager or veterinary practice manager, who will indicate general assignments, limitations, and priorities. Recurring assignments are performed independently. Deviations or unfamiliar situations are referred to the supervisor. Completed work is reviewed for technical accuracy and compliance with established procedures.RequirementsVeterinary Receptionist should be able to: Provide compassionate care to patients and clients.Conduct oneself in a confident and professional manner even when stressed and/or focused on individual tasks.Legibly keep accurate medical records in accordance hospital policy.Prepare and maintain the exam rooms and treatment areas.Understands the importance of a clean and orderly facility, does not hesitate to clean, or organize as part of a normal job duty.Maintains positive, cooperative relationships with other employees.Handle client's medical questions with confidence and direct to veterinarians when appropriate.Prepare estimates for procedures and discuss financial commitments with clients supporting hospital financial policies.SKILLS AND KNOWLEDGE Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient's condition, and compiling and submitting data on patients treated.Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings.Personal contacts are with pet owners affected by a variety of problems, visitors, and other healthcare team members. Considerable tact and diplomacy are required. Must accurately relay owner's account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).PHYSICAL EFFORTThe physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, carry, and listen; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee must be able to occasionally lift and/or move up to 40 pounds. WORK ENVIRONMENT While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases. BenefitsFull time employees are available to apply for company health, dental, and life insurance after their probation period.

Keywords: Maumelle Animal Clinic, North Little Rock , Receptionist, Other , North Little Rock, Arkansas

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