The incumbent manages the Patient Enrollment & Intake Section
(PEIS) in the Central Business Office (CBO) in North Little Rock,
AR. The Chief, PEIS manages patient benefits, administrative
patient processing components of the Emergency Department,
admissions, lodging, beneficiary travel, patient funds, and other
programs.. Provides oversight of PEIS programs and serves as a
Learn more about this agency
The incumbent manages the Patient Enrollment & Intake Section
(PEIS) in the Central Business Office (CBO).
- Provides oversight of PEIS programs and serves as a technical
expert to other departments in the Medical Center, the Mid-South
Consolidated Patient Accounts Center (MSCPAC), eight Community
Based Outpatient Clinics (CBOCs), General Counsel, Veteran Service
Organizations, and other groups.
- Provides for maintenance of data related to budget and
- Provides personnel management including employee training and
development, incentive awards, performance evaluations, studies,
audits, position classification, conduct of employees, counseling,
disciplinary action, and work simplification.
- Assists in planning, directing, and coordinating section and
unit functions involving patient enrollment and intake
(enrollment/eligibility, admissions, administrative officers of the
day during irregular tours, revenue, etc.).
- Supervises Section Supervisors and Administrative Officers of
- Establishes and maintains good relations with various civic and
professional groups, service organizations, accrediting agencies,
volunteer worker groups, news media and the community at large, as
well as individual contacts with patients, visitors, and
individuals in the community.
- Establishes minimum standards for quality and productivity.
Directs program implementation.
- Develops the requirements for and maintains awareness of
available resources; makes recommendations regarding needs,
distribution or redistribution of these resources; and provides
workload statistics which reflect patient care levels, trends, and
changing program priorities.
- Works collaboratively with other departments to ensure that
assigned programs are well integrated with the work of other
- Provides active and well-informed administrative participation
in planning for the delivery of healthcare by taking the initiative
to identify needs and potential issues/concerns and devising
flexibility in operations and constructive, cost-effective
approaches to the resolution of problems.
- Serves as the authoritative source on assigned programs.
- Develops and implements systems and procedures for improving
cost-effectiveness and productivity; devotes considerable time and
attention to statistical and budget management activities; and
provides a dashboard for budget and expenditure estimates.
Work Schedule: Monday-Friday, 7:30am-4pm or 8am-4:30pm (Subject
to change based on the needs of the agency)
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Medical Administration
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
0301 Miscellaneous Administration And Program
- Development Specialists
- Specialists, Development
- Specialists, Training
- Training And Development Specialists
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online
To qualify for this position, applicants must meet all
requirements by the closing date of this announcement,
Time-In-Grade Requirement: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must also meet time-in-grade requirements by the closing date of
this announcement. For a GS-11 position you must have served 52
weeks at the GS-09. The grade may have been in any occupation, but
must have been held in the Federal service. An SF-50 that shows
your time-in-grade eligibility must be submitted with your
application materials. If the most recent SF-50 has an effective
date within the past year, it may not clearly demonstrate you
possess one-year time-in-grade, as required by the announcement. In
this instance, you must provide an additional SF-50 that clearly
demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal
employees applying for reinstatement as well as current employees
applying for Veterans Employment Opportunities Act of 1998 (VEOA)
You may qualify based on your experience and/or education as
- Specialized Experience: You must have one year of specialized
experience equivalent to at least the next lower grade GS-09 in the
normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are
not limited to: Collecting, analyzing and interpreting a wide
variety of data and reporting results; using qualitative and/or
quantitative methods to make improvements; supervisory duties such
as setting priorities, assigning work and/or evaluating work;
interpreting and developing standards and policies; and maintaining
budget and/or staffing plans in a healthcare setting.OR,
- Education: Applicants may substitute education for the required
experience. To qualify based on education for this grade level you
must have completed Ph.D. or equivalent doctoral degree or 3 full
years of progressively higher level graduate education leading to
such a degree or LL.M., if related? (Transcripts required).
- Combination: Applicants may also combine education and
experience to qualify at this level. You must have an combination
of specialized experience and education beyond the second
year/Master's level, LL.B or JD if related) and specialized
experience as described above. This education and experience must
have provided the knowledge, skills, and abilities to do the work
of the position. (Transcripts required).
You will be rated on the following Competencies for this
- Administration and Management
- Analysis and Problem Solving
- Human Resources Management
- Planning and Evaluating
Experience refers to paid and unpaid experience, including
volunteer work done through National Service programs (e.g., Peace
Corps, AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis
of time actually spent in appropriate activities. Applicants
wishing to receive credit for such experience must indicate clearly
the nature of their duties and responsibilities in each position
and the number of hours a week spent in such employment.
Physical Requirements: Primarily sedentary work. Typically, the
employee may sit comfortably to do the work. However, there may be
some walking, standing, bending, and carrying of light items like
papers or books. No special physical demands are required to
perform the work.
For more information on these qualification standards, please
visit the United States Office of Personnel Management's website at
A transcript must be submitted with your application if you are
basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: http://ope.ed.gov/accreditation/.
If you are using foreign education to meet qualification
requirements, you must send a Certificate of Foreign Equivalency
with your transcript in order to receive credit for that education.
For further information, visit: