BURGER KING - ASSISTANT MANAGER JOB DESCRIPTION
Assistant Manager Position Summary
The Assistant Manager (AM) supports the Restaurant General
Manager by ensuring the restaurant operates efficiently through
managing the daily operations of a single restaurant. The AM helps
manage cash and inventory controls, operations execution, people
development, customer service and compliance across shifts. The AM
has full accountability for restaurant operations in the absence of
the Restaurant General Manager. The AM assists the GM in ensuring
desired restaurant outcomes (i.e., increased sales, profitability,
and employee retention). An AM should be able to work long and /or
irregular hours, including extra shifts, as needed, for proper
functioning of the restaurant.
PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:
Leads Operations Excellence: Directs efficient and accurate
preparation of products for prompt customer delivery within the
established speed of service guidelines.
Provides production direction to team in a clear, concise and
positive way and coaches others to achieve operations success.
Sets an example for team by working hard to implement shift plan
and ensure swift and smooth production.
Identifies and resolves bottlenecks in food preparation and
order delivery to increase speed of service.
Identifies and notifies the right people involved to resolve
restaurant equipment problems.
Demonstrates patience and a positive attitude with team while
delegating tasks and giving instructions.
Takes full responsibility for at least one (1) restaurant
operation process in its entirety as assigned by GM (e.g.,
inventory management, crew schedules, POP, etc.)
Leads Customer Service: Motivates and directs team members and
Shift Supervisors to do what it takes to exceed customer
expectations with food and friendly service in clean
Makes a professional impression on customers and team through
positive, courteous, and friendly attitude.
Resolves customer feedback and customer complaints in a timely,
friendly and professional manner.
Demonstrates flexibility to meet different team needs to ensure
quality food and good service in a clean environment.
Builds Team Talent: Supervises and trains Team Members and Shift
Supervisors on team stations, BK products, processes and
Delegates work to team members in a way that encourages them to
work together during shift to ensure the restaurant operates
Coaches team members on stations and making them feel their
contributions are valuable.
Coaches others on management team with knowledge of employment
laws and policies and welcomes new responsibilities in building
Assists with developing and implementing strategies to
identify/hire/promote/orientate effective team talent.
Sets challenging goals for self and team; provides timely
performance feedback and ensures accountability.
Helps restaurant management identify effective team performers
who are "at-risk-of-departing" and takes appropriate action for
Maintain order and discipline among employees supervised,
including reprimands, suspensions and employment termination.
Assists with Profit and Loss Management: Follows cash
control/security and inventory procedures; manage labor, and apply
financial reports across shifts to enhance restaurant results.
Applies expertise to manage checklists and cash reporting;
reconciles deposits, execute cash management; and identifies cash
shortages and overages during shift.
Creates team schedules according to labor management model and
budget needs; identifies when to send team home according to labor
models and customer traffic/volume patterns.
Assists GM in forecasting, ordering, accounting and maintaining
product and supply inventories.
Seeks knowledge and coaching from others to increase
understanding of restaurant financial controls.
Applies expertise to identify new ways to enhance restaurant
profit and loss with inventory and labor management.
Helps to remove performance barriers and provide resources for
team and restaurant to perform well.
Ensures Restaurant Compliance: Assists GM in enforcing
compliance of government regulations, employment law, food safety,
security policies, operations policies and procedures relating to
all restaurant activities across all shifts.
Supervises team members to maintain restaurant and equipment
cleanliness and sanitation standards.
Takes initiative to immediately act on violations of safety,
sanitation or security policies by reporting violations to GM and
performing appropriate damage control within scope of AM role.
Motivates and educates team members to maintain a safe and
secure environment for customers and other team members.
Shows GM that he/she can be relied upon to maintain
Helps restaurant management identify indicators of compliance
issues across shifts; observes and participates in restaurant
Must be at least eighteen (18) years of age.
High school diploma or equivalent, with some college
Demonstrated leadership skills, preferably in a restaurant or in
the retail/hospitality industry.
English language proficiency that enables speech expression
clarity and proficient reading and verbal comprehension.
Proficient math skills.
Ability and willingness to complete all required training (i.e.
Foundations, ServSafe, other BKC classes as assigned).
Reports to: General Manager.
May be coached by District Manager
Supervises Team Members (including Shift Supervisors and Hourly
Rate Type: Exempt.
POTENTIAL CAREER PATH NEXT STEPS:
Greater responsibility as a AM at a higher volume/traffic
Restaurant General Manager
BURGER KING - ASSISTANT MANAGER POSITION - APPLY TODAY!