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Customer Service Agent

Company: SYKES
Location: North Little Rock
Posted on: November 11, 2021

Job Description:

Job description

This position may offer the option to work at home. You must be able to travel to our Malvern, AR location to pick up your equipment.

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®?, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join the SYKES family in supporting our new healthcare partner, Cigna, and join a team of individuals dedicated to providing REAL solutions through caring interactions with those in need. Transform healthcare and contribute to an industry-leading organization as a Customer Service Advocate!

Our Customer Service Advocates are dedicated team members who excel at customer service, helping Cigna elevate their patient care to new heights. This role will consist of coordinating patient insurance and medication needs, communicating directly with patients and doctors' offices via phone and addressing each with care, detail, and most importantly, empathy. You'll shine in this role if you have a passion for helping people. Plus, you'll work in a fun, team environment at SYKES Malvern!

Work with us and you'll enjoy:

  • Full-Time Schedule (40 hours/week)
  • $14/hour
  • 100% Paid Training
  • Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan
  • Paid Time Off
  • College Tuition reimbursement after just one year of employment!


Required qualifications, skills and experience

Apply with us if you possess:
  • A high school diploma or GED and are at least 18 years old
  • Excellent communication skills, both written & verbal
  • General PC knowledge, including experience working with Microsoft Office
  • Knowledge of medical insurance terminology a plus, but not required


About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled

Keywords: SYKES, North Little Rock , Customer Service Agent, Other , North Little Rock, Arkansas

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