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Product Manager, Customer Marketing Technology

Company: AutoZone
Location: North Little Rock
Posted on: November 12, 2021

Job Description:

Position Summary:

The Product Manager, Marketing Technology will work closely with business stakeholders, other product managers, the Senior Product Manager, architecture and engineering teams in a collaborative Agile team environment.  This role will provide vision, direction and leadership for the Customer products they are responsible for, with the goal of building transformative customer experiences, leveraging data and technology including predictive intelligence, automation and enterprise integrations and supports the company’s overall strategy and goals.

The ideal candidate will be an organized thinker who can zoom into the low-level details of a complex project and the overall picture of how those details fit into the overall goal while making sure that key details aren't missed. This person will have the ability to communicate technical details in a way that all partners can understand regardless of technical capability. What this person lacks in previous knowledge about customer data integrations, is made up for with curiosity and an ability to learn new things quickly. This position requires excellent organization, prioritization, attention to detail, and relationship management skills.

 

Job Responsibilities:

  • Become an expert of the AutoZone customer data assets and infrastructure and seek to have a deep understanding of our customers, their experiences and challenges, to deliver elegant enhancement solutions
  • Ensure compliance with data privacy laws; manage marketing processes related to data privacy regulations
  • Manage competing requests from multiple groups while maintaining a strong attention to detail
  • Engage with internal and external customers to define requirements, validate assumptions, and understand asks for new functionality
  • Translate the product roadmap into specific releases driven by business value.
  • Create, rank, and maintain product backlog while always keeping the roadmap, business opportunities, and dependencies in mind
  • Manage the delivery of business value through participation in Scrum events, leading Backlog Refinement sessions, and actively engaging with the development team daily
  • Collaborate with the Project/Program Manager on project financials, resourcing, and milestones for company-wide visibility.
  • Collaborate with Senior Product Manager to provide input to the Program Vision and Roadmap
  • Collaborate with stakeholders, team, and leadership to define and plan for releases
  • Understand and support prioritized Program and Product work by collaborating with multiple business areas and stakeholders to break down Features into User Stories
  • Review and accept ‘Done’ user stories throughout the Sprint in order to provide just in time feedback and updates
  • Works with other Product Owners and IT Managers to determine impacts and interdependencies across the business
  • Interacts with stakeholders to show the most critical aspects of a solution, and obtain feedback and learnings about delivered functionality

 

Supervisory Responsibility:

This job has no supervisory responsibilities.

 

Position Skills and Requirements:

  • BA/BS Degree in Marketing, Business or IT; Master’s degree in Database Management, Marketing Technology, Information Systems, Customer Analytics preferred
  • 6+ years of experience in Agile product ownership required (scrum preferred); customer data management, retail experience preferred
  • Experience partnering on the development of APIs, data infrastructure, data-heavy projects and working with technical partner service providers preferred
  • Self-starter with ability to clearly communicate and execute against strategic initiatives with minimal oversight
  • Proficiency in MS Office tools suite (e.g. Word, Excel and PowerPoint) and Business Objects required
  • Excellent time and project management and communication skills with the ability to balance multiple priorities with rigorous attention to details and ability to adapt to change
  • Hands-on experience with Agile software and the Scrum Framework leveraging Agile Management tools such as JIRA, VersionOne (Agility), Rally
  • Ability to effectively support multi-track efforts, while working to deliver both quality and value
  • Demonstrated ability to identify, understand, and drive resolution of complex critical issues
  • Proven ability to collaborate with others, plus the ability to build strong and sustainable relationships, and interact within all levels of the organization and across disciplines
  • Flexible and adaptable in an evolving and transformative environment

#LI-WM

Keywords: AutoZone, North Little Rock , Product Manager, Customer Marketing Technology, Other , North Little Rock, Arkansas

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