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Service Technicians

Company: Washington Tractor
Location: North Little Rock
Posted on: August 27, 2019

Job Description:

The Washington Tractor Service Technician role is at the heart of our Aftermarket Division. The Service Technician II plays a significant role in driving profitability through excellent customer service, technical and operational excellence, and implementing best practices for the various delivery of repairs and maintenance for all types and sizes of Tractors and Equipment. By partnering closely with the Service Manager, Service Writers, and Customers, the Service Technician ensures customer expectations are met. Essential Duties: * Achieve assigned metric standards for performance and profitability. * Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products. * Participates in Service EDUCATE Training programs required for the development of skills and knowledge. * Maintains current knowledge of John Deere and competitive products. * Maintains condition of vehicles, inventory, tools, and equipment. * Maintains a clean work area and performs work in a neat and orderly fashion. * Follows all safety rules and regulations in performing work assignments. * Completes all reports, logs, and forms required in conjunction with work assignments. * Accounts for all time on designated time systems and ensure that time is attached to RO when possible. * Account for all material used in performing assigned duties. * Responsible to achieve job specific metrics and sales volume. * Valid driver license is required and ensure that driving records remains insurable under the corporate auto policy. * Other duties as assigned. Benefits Employer-paid medical, dental, vision, life, and additional voluntary benefits available | Retirement plan Requirements * 4+ years of full-time experience performing service repairs on large tractors, self-propelled harvesters, and balers. * 3+ years of experience performing service repairs in power equipment, diesel, agriculture, lawn, and garden. * 2+ years' experience with hydraulic, electrical and high-tech mechanical systems. * High School Diploma or equivalent experience required; Associates degree or Tech school preferred. * Intermediate or Master Service Technician certification preferred. * Valid driver's license required and maintain a company insurable driving record: Must have a clean driving record. * Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment. * Basic Service Technician or John Deere Master certification preferred. * Ability to use company computer systems and achieve a basic to intermediate computer functions. * Ability to work in a team environment and independently. * Proficient oral and written communication skills. * Customer-focused communication style. * Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures. * Ability to operate vehicles and equipment used for diagnostic purposes. * Ability to provide your own set of hand tools, specialty tools will be provided by the company. * Fork lift experience preferred, or must be able and willing to learn. * Must meet all physical demands of position and work environment.

Keywords: Washington Tractor, North Little Rock , Service Technicians, Other , North Little Rock, Arkansas

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