Customer Success Specialist

Company: Robert Half
Location: Austin
Posted on: February 18, 2026

Job Description:

Job Description Job Description Our client is in need of a Renewals Specialist to join their team. In this role, you will play a critical part in managing customer relationships, ensuring seamless contract renewals, and fostering collaboration with internal teams to enhance client satisfaction. This position offers the opportunity to work in a dynamic environment where your skills in communication, organization, and problem-solving will be highly valued. Responsibilities: • Manage the full renewal lifecycle for contracts, engaging proactively with customers 90-120 days before expiration. • Prepare detailed and accurate renewal quotes and proposals that align with customer expectations and company guidelines. • Partner with sales and customer success teams to develop and execute strategic approaches to contract renewals. • Conduct proactive outreach to customers alongside account managers to discuss renewal plans and address potential risks. • Handle administrative tasks throughout the renewal process, from quoting to deal closure, ensuring compliance with company policies. • Identify opportunities for upselling and cross-selling, passing leads to the sales team for further development. • Maintain high success rates in closing renewals on time and achieving targeted close-won ratios. • Enhance forecasting accuracy for renewals and provide detailed reports to management. • Analyze churn reasons effectively to improve reporting and share actionable customer insights with stakeholders. • Keep CRM systems and tools updated with precise renewal data to support operational efficiency. • Proven experience in customer service or success roles, ideally within call center environments. • Proficiency in managing communication across multiple browsers and email platforms. • Strong skills in handling customer connectivity issues and ensuring quick resolution. • Familiarity with CRM systems and ability to maintain accurate data. • Ability to identify customer needs and align them with product or service solutions. • Excellent organizational and time-management skills to meet deadlines and manage multiple priorities. • Strong interpersonal and collaboration skills to work effectively with internal teams. • Analytical mindset for interpreting customer feedback and identifying opportunities for improvement.

Keywords: Robert Half, North Little Rock , Customer Success Specialist, Sales , Austin, Arkansas